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General
What are the official working hours?
From Saturday to Thursday, from 9 AM to 10 PM.
Are Tarco or Badr airline tickets refundable?
Yes, refundable after deducting cancellation fees.
How much are the cancellation fees?
Cancellation fees range from 100 to 400.
Can I modify or cancel my booking?
Yes, it is possible 24 hours before the flight time with payment of fees and price difference if any.
Do you provide visa services?
No, not currently available.
Booking Related
Is installment booking available for trips?
Yes, available through Tabby and Tamara.
Can I book without visiting your office?
Yes, you can book through our website
How can I contact customer service if I have a problem?
We welcome your inquiries on our contact page
Contact Us
.
Do you offer cruise bookings?
Yes, bookings are available on Queen Renas.
What payment methods are available?
Mada, Apple Pay, STC PAY, Visa, Tamara, Tabby, Cash payment.